>> Support FAQ:

What is a "domain name" ?

A domain name is the label used to identify your Web site, for example itintegrated.com. It usually describes some aspect of your site and is easier for your visitors to remember than your Web address, also known as your IP address. In order for visitors to access your site on the Internet, you must select a unique domain name and register it with an accredited domain name registrar. ZebraServer, as partners for the leading domain registrar, MelbourneIT, can assist you with this process.

What kinds of things should I consider when choosing a domain name?

Because your domain name will represent your business, you should make sure that the name you choose is memorable, descriptive and that it instills confidence, particularly if you plan on selling goods and services on your site.
Your domain name can be up to 67 characters long and can include any combination of letters, numbers and dashes (although it cannot start or end with a dash). A domain name must end with a domain extension, such as .net, .com, .org or .co.in etc. The letters “www” at the beginning of a name are not considered part of the domain name.

What kind of domain name extensions can I use? Can I use international domains such as .tr, .ch, .ca, .us or .au?

You can use common domain extensions such as .com, .net and .co.in as well as international domain extensions such as .tr, .ch, .us and .au. Zebra Server provides registrations for more than 30 international domain extensions.

ZebraServer can assist you in registering domains with .com, .net, .org, .co.uk, .info and .biz extensions. (For extensions not listed here, contact domains@zebraserver.com for more information.)

Someone else is already using the domain name I want. Is there anything I can do?

Once a domain name is registered, it belongs to the person or company that registered it. If you are really interested in having a domain name that is already registered to someone else, you can contact the owner of the domain name to find out if the name is for sale or you can wait for the registration to expire.

Can I have more than one domain name? Can they both point to the same Web site?

You can have as many domain names as you like. You can have each domain name point to a different site, or you can have multiple domain names point to the same Web site. Many companies register several domain names and have them all point to the same central Web site. This is known as a “domain alias.” Registering multiple domain names for the same site not only brings the largest draw to your site but it also can prevent competitors from poaching your potential customers. When picking multiple domain names—or aliases—for the same site, consider variations of your name such as common misspellings as well as both singular and plural versions of the name.

I have decided on my domain name. What is the process for registering it?

Once you have decided on a domain name and have checked that it is available, you will need to register it. ZebraServer, can assist you with the process of registering your new domain name.

I want to reserve my name, but I'm not ready to post my site yet. What are my options?

You have a number of different options. If you think you may want to get your site up and running in the near future, you can go ahead and register your name and sign up for a hosting plan now. You will receive an "Under Construction" page that all your site's visitors will see until you are ready to publish your site. If you think it may be a while before you are ready to publish your site, or if you want to reserve your name "just in case," you can select a plan that offers only domain name registration. With this plan, your domain is registered so that no one else can use it, but you do not have to pay for a complete Web hosting plan. This is sometimes referred to as "parking" your domain. You can also select a domain name registration plan that provides you with several email accounts. If you decide you want to go ahead and publish a web site later, you can quickly upgrade your plan.

How do I register my domain name?

Once you have decided on a domain name and have checked that it is available, ZebraServer can assist you with the process of registering your new domain name. For domain names ending with .com, .net, .org, .info, and .biz, we will send your domain name registration request to our registrar immediately after you submit your request. The registrar typically completes the registration process within 24 hours of receipt. The propagation process normally requires 48 to 72 hours.

Of course, you can always take care of the registration process yourself by working directly with an accredited domain name registrar and then transferring the domain name to ZebraServer.

What does it cost to register my domain name?

The costs for registering your domain vary depending upon your plan and the domain name extension. For top level domain extensions, the price is around Rs425 per year. However to know pricing for other extensions, you can contact our domain sales department directly at domains@zebraserver.com or call our sales executive.
If you choose to work directly with an accredited domain name registrar, read the fine prints for terms and pricing.

How long will it take to register my new domain name?

The relevant information from the order you submit to us will be forwarded immediately to our registrar to register your domain name. The registrar typically completes the registration process within 24 hours of receipt. The propagation process normally requires 48 to 72 hours.

I already have a registered domain name. How do I transfer it ZebraServer?

The transfer process depends on the registrar with whom you registered your domain name. Most registrars request that you log on to their systems and transfer the domain name yourself using the user name and password they assigned you. Once you log on to their site, you will need to change the nameserver information. The transfer process typically takes 48 to 72 hours.

I don’t remember who my registrar is. What can I do?

You can go to www.nsregistry.com, enter your domain name and search for the registrar. Once you have this information, you can contact the registrar directly.

How long will it take for my domain to be active?

There may be a brief delay between the time your domain name registration or transfer is completed and the time when your domain is active and can be accessed by everyone over the Internet. This is due to the propagation process.

What is propagation?

When visitors type your domain name into their Web browsers, their request is referred to a nameserver that indicates the physical location (the IP address) of your domain on the Internet. When your site location changes to a new IP address, or when you deploy a new site with a new domain name, nameservers around the world must be notified of the change. This process of notification is referred to as propagation.

Propagation typically takes 48 to 72 hours. During this time, if you are transferring your domain, some nameservers will still refer to your site’s old location while nameservers that have already been notified of the change will refer to the new location. As a result, visitors accessing your site may be directed to either the old or new location, depending upon which nameserver they connect to.

If some visitors are still being directed to your old site location after 72 hours have elapsed, you should contact your previous Internet Presence Provider and request that they update their DNS and delete your domain from their servers. Once this has been done, and this change has been completely propagated, the transfer to your new location will be complete.If your site is new, your site may not be recognized by all nameservers until the propagation period has completed.

My site is not showing up when I type in my domain name. What’s wrong?

If you have recently set up your account, this probably means that your domain name has not been propagated to all of the possible domain nameservers.

Wait a day or two for the propagation period to complete. If after 72 hours the domain name still does not resolve correctly, contact our support at info@zebraserver.com. You should also check that you have given your home page a valid file name (such as index.htm or default.htm) and that you uploaded the files to the correct directory.

Click here to contact us